OSP to close.

Hi gents.

Thanks for your well-wishes.

Bit of a weird situation really.

I don't mind disclosing a bit of info though.

The only two other members of my family (my girlfriend and my mother) are both extremely unwell. One due to a long term illness and the other due to a road traffic accident.

I tried to keep OSP operational for as long as possible, but it got to a point where I just couldn't. Ironically, things took a huge turn for the positive today and all of a sudden it looks like the hiatus won't be a very long one. However, I'm taking the opportunity to get things settled first.

As for claims of bad service, I can gladly say that I've always offered the best service that I can. I offer help wherever possible and clearly state (or stated) my terms and conditions on my site. In this case, I talked what to do through with the customer but if they don't want to follow it up, there isn't much else I can do.

Thanks for your kind words gents, it won't be long before I'm back. A new product is on the horizon too!

James.
 
Hi gents.

Thanks for your well-wishes.

Bit of a weird situation really.

I don't mind disclosing a bit of info though.

The only two other members of my family (my girlfriend and my mother) are both extremely unwell. One due to a long term illness and the other due to a road traffic accident.

I tried to keep OSP operational for as long as possible, but it got to a point where I just couldn't. Ironically, things took a huge turn for the positive today and all of a sudden it looks like the hiatus won't be a very long one. However, I'm taking the opportunity to get things settled first.

As for claims of bad service, I can gladly say that I've always offered the best service that I can. I offer help wherever possible and clearly state (or stated) my terms and conditions on my site. In this case, I talked what to do through with the customer but if they don't want to follow it up, there isn't much else I can do.

Thanks for your kind words gents, it won't be long before I'm back. A new product is on the horizon too!

James.
 
OSP said:
Hi gents.

Thanks for your well-wishes.

Bit of a weird situation really.

I don't mind disclosing a bit of info though.

The only two other members of my family (my girlfriend and my mother) are both extremely unwell. One due to a long term illness and the other due to a road traffic accident.

I tried to keep OSP operational for as long as possible, but it got to a point where I just couldn't. Ironically, things took a huge turn for the positive today and all of a sudden it looks like the hiatus won't be a very long one. However, I'm taking the opportunity to get things settled first.

As for claims of bad service, I can gladly say that I've always offered the best service that I can. I offer help wherever possible and clearly state (or stated) my terms and conditions on my site. In this case, I talked what to do through with the customer but if they don't want to follow it up, there isn't much else I can do.

Thanks for your kind words gents, it won't be long before I'm back. A new product is on the horizon too!

James.
Click to expand...
I hope that thing's get better as far as your mother's and girlfriend's health and wellbeing is concerned, you take as much time as you need.
Your customers will be back as soon as you are. Your soap is that good.
All the best, Paul.
 
Last edited:
I think I can speak on most, if not all, behalves when I say I'm glad the situation has improved. By all means keep us posted about returns to service, but don't feel as though there is any pressure to continue with any immediacy. I've suffered from a freak accident before and it was difficult to come back from that; my OH was affected by my situation as well and needless to say it had an impact on both our lives. Retrospect is a beautiful, burdening thing, and I should have taken more time away to recover than I did.

I, personally, think this discussion isn't about customer service qualms or queries but more about someone facing difficulties and the populous voicing their condolences/offering help. It is the person facing the issues, not the business per se.

As I always say, if you need someone to chat to, feel free to drop me a PM. It can be difficult dealing with these types of situations on a fundamental, psychological level, especially where one may feel like control is out of their grasp. Though I can't offer a professional opinion or help, I can comfortably discuss what issues I've faced and what's worked for me in progressively overcoming them.

Glad you're on the up!
 
OSP said:
Thanks gents.

The support the shaving community has shown me in one day is way more than any of my day to day friends or acquaintances have shown me in the month or do since these things happened.

For that I am eternally grateful.
Click to expand...
Bon chance, James and put your best foot forwards, buddy. Thanks for those samples way back when and see you on your return.

Best regards,

Kerry.
 
OSP said:
Thanks gents.

The support the shaving community has shown me in one day is way more than any of my day to day friends or acquaintances have shown me in the month or do since these things happened.

For that I am eternally grateful.
Click to expand...

James

Be strong, everyone has shown support & a love for your product. Take all the time you need, as you said the shaving community understands. We look forward to your return!

Agent L
 
You must log in or register to reply here.
Back
Top Bottom