I put a DVD box set on Amazon a few weeks ago. I was contacted by a guy from America asking if I'd consider international shipping as he was interested. I thought why not, so amended my listing and he promptly bought it. My first blunder was not realising that Amazon only allow about £3 shipping for DVDs regardless of weight or destination, so my profit was going to take a beating. Took it to the post office and asked for the cheapest way to post it. Was charge over £12 to do this so profit now quite low but I obviously had to honour the buyer by sending it now. Two weeks have gone by and the buyer has issued a 'claim' against me through Amazon as the parcel hasn't arrived. Only now do I realise that the woman behind the PO counter sent it surface mail which could take up to six weeks!!! I am annoyed with her because I think it was pretty clear I was clueless about posting to USA and I think she should have told me the time it could take.
Anyway, has anyone experience of this sort of thing? Should I just refund this guy's money, knowing that his parcel will no doubt turn up soon and he'll get some free DVDs? Is there a middle way of compromise here? If nothing else can someone just agree that the woman in the post office was bloody shit seeing as Mrs PC isn't acting too sympathetic with me??
Anyway, has anyone experience of this sort of thing? Should I just refund this guy's money, knowing that his parcel will no doubt turn up soon and he'll get some free DVDs? Is there a middle way of compromise here? If nothing else can someone just agree that the woman in the post office was bloody shit seeing as Mrs PC isn't acting too sympathetic with me??