Anyone own an EE Rook smartphone?

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My fiancee owns one of these and it has stumped me. It has an internal memory of 4Gb which is a few Mb off being full. I installed a 30Gb internal memory card to it with the plan of transferring all the photos onto it, then using it as the 'default' storage location for future photos. When connected to a laptop, I can clearly see both internal, and card storage. However, on the phone, I cannot access the external card. I have already spent time with a spotty Herbert in an EE store who was as useful as a DE razor made from jelly!

I know how it should work, but it doesn't. The instruction manual gives no guidance, and on googling the issue, there is simply nothing out there. Anyone here actually own an EE Rook that can tell me what I'm doing wrong?
 
Reformatting it using a different protocol e.g. FAT32 or NTFS may possibly help based on my experiences with cameras.

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