Dry crumbly soap

Had a delivery of P&B Citra Royale soap today from Agent Shave and soap as gone dry and crumbly is there away to revive it
Morning Agent! In response to your query, as @buddha mentioned - try adding a small layer of water to the soap and leave for a few mins prior to using, this should revive! If you are still having problems, please let us know and we will replace for you.
Agent L
 
I'd be asking for a replacement, though it would more than likely be fine to use with the addition of water.
Will try the water 1st i presume warm/hot water
Morning Agent! In response to your query, as @buddha mentioned - try adding a small layer of water to the soap and leave for a few mins prior to using, this should revive! If you are still having problems, please let us know and we will replace for you.
Agent L
Morning Agent! In response to your query, as @buddha mentioned - try adding a small layer of water to the soap and leave for a few mins prior to using, this should revive! If you are still having problems, please let us know and we will replace for you.
Agent L
picture
IMG_20180921_163916.jpg
 
Hi @ian m,

Firstly, thanks for trying us out :) Water is often the solution and so please make sure you're using a very well hydrated brush and use warm to hot water. That should remedy it nicely, but that said our soaps shouldn't be dry and crumbly; if you feel yours is faulty you're very welcome to send it back so that we can have a good look at it. If it is a rogue soap, gone bad, we'll get a new one out to you no problem at all and will reimburse you your postage.

In the above image the soap looks just fine but I appreciate it's often difficult to capture texture and consistency.

If you want to pop it in the post (2nd class signed, please) our address is:
Phoenix and Beau Ltd
10 Wallace Way
Hitchin
Herts
SG4 0SE

Hope that helps? Please let me know if you've any other questions.

Have an excellent weekend.

Kerry.
 
Hi @ian m,

Firstly, thanks for trying us out :) Water is often the solution and so please make sure you're using a very well hydrated brush and use warm to hot water. That should remedy it nicely, but that said our soaps shouldn't be dry and crumbly; if you feel yours is faulty you're very welcome to send it back so that we can have a good look at it. If it is a rogue soap, gone bad, we'll get a new one out to you no problem at all and will reimburse you your postage.

In the above image the soap looks just fine but I appreciate it's often difficult to capture texture and consistency.

If you want to pop it in the post (2nd class signed, please) our address is:
Phoenix and Beau Ltd
10 Wallace Way
Hitchin
Herts
SG4 0SE

Hope that helps? Please let me know if you've any other questions.

Have an excellent weekend.

Kerry.
I will try blooming it maybe it might be better being a bit harder:D
 
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