To be fair, they immediately took steps to correct these "issues."They own their mistake. There are lessons that can be deduced from this.
I felt that way with the Rocnel-SE GEM - the head of the razor ideally in my view, should be 2mm wider, as you can get bad scratches from the GEM blade. I thought that would have been identified in testing....thanks for sharing; good to see a review that is not anodyne and gives impartial opinions how ever painful for the manufacturer...I assumed Rockwell would have had a more robust testing and feedback process in place that informed an iterative design process, prior to releasing...