Morning Agent! In response to your query, as @buddha mentioned - try adding a small layer of water to the soap and leave for a few mins prior to using, this should revive! If you are still having problems, please let us know and we will replace for you.Had a delivery of P&B Citra Royale soap today from Agent Shave and soap as gone dry and crumbly is there away to revive it
Will try the water 1st i presume warm/hot waterI'd be asking for a replacement, though it would more than likely be fine to use with the addition of water.
Will try the water 1st i presume warm/hot waterI'd be asking for a replacement, though it would more than likely be fine to use with the addition of water.
Morning Agent! In response to your query, as @buddha mentioned - try adding a small layer of water to the soap and leave for a few mins prior to using, this should revive! If you are still having problems, please let us know and we will replace for you.
Agent L
pictureMorning Agent! In response to your query, as @buddha mentioned - try adding a small layer of water to the soap and leave for a few mins prior to using, this should revive! If you are still having problems, please let us know and we will replace for you.
Agent L
I will try blooming it maybe it might be better being a bit harderHi @ian m,
Firstly, thanks for trying us out Water is often the solution and so please make sure you're using a very well hydrated brush and use warm to hot water. That should remedy it nicely, but that said our soaps shouldn't be dry and crumbly; if you feel yours is faulty you're very welcome to send it back so that we can have a good look at it. If it is a rogue soap, gone bad, we'll get a new one out to you no problem at all and will reimburse you your postage.
In the above image the soap looks just fine but I appreciate it's often difficult to capture texture and consistency.
If you want to pop it in the post (2nd class signed, please) our address is:
Phoenix and Beau Ltd
10 Wallace Way
Hitchin
Herts
SG4 0SE
Hope that helps? Please let me know if you've any other questions.
Have an excellent weekend.
Kerry.
I think that is the solution. Looking at the picture it does not look crumbly but just like a hard soap.I will try blooming it maybe it might be better being a bit harder
IanNo need to worry the soap works perfectly