- Messages
- 382
- Location
- Oldham
Like Bechet, on 11/08/12 I ordered 8 different types of blades and a razor from MisterTao, total $22
The initial contact was good, I placed my order and paid, after a week I had a look at my account and could see most of my order had been received by them. They take pictures and show what items have been received.
I got a message after another week saying some blades were not available to me as I was not a wholesaler? But they refunded that amount, fair enough. Then they said a few days after that the razor I ordered was on long term backorder/out of stock, BUT it clearly showed pictures of the razor? They did not reply to my questions on that so I don't know what happened.
As the rest of my order was there I assumed it would be processed soon, I contacted them again and they said it was delayed as they were short handed but it would be made a priority, I think they mean short staffed, then a week later when nothing had happened I contacted again, no reply. There was no reply to 3 messages and then I got a one saying too many people had gone on leave and they didn't have any staff, they would get my order and make it a priority again.
No more contact for a few days so I logged in to see if my order was waiting for me to pay the second payment. Nope, still pending. Another message and 2 days later I get a message saying sorry they are still short handed, my order has been lost and they have now cancelled it.
So thats were I am with this 1 month later, no blades and waiting for a refund!
I may try again some day (depending on whether I get a full refund) and i understand there is more chance of things going wrong when ordering from far away. They just need to sort the staffing levels out and improve communication.
Shame really I was looking forward to trying the blades, esp the Gillettes and Schick blades. :icon_sad:
The initial contact was good, I placed my order and paid, after a week I had a look at my account and could see most of my order had been received by them. They take pictures and show what items have been received.
I got a message after another week saying some blades were not available to me as I was not a wholesaler? But they refunded that amount, fair enough. Then they said a few days after that the razor I ordered was on long term backorder/out of stock, BUT it clearly showed pictures of the razor? They did not reply to my questions on that so I don't know what happened.
As the rest of my order was there I assumed it would be processed soon, I contacted them again and they said it was delayed as they were short handed but it would be made a priority, I think they mean short staffed, then a week later when nothing had happened I contacted again, no reply. There was no reply to 3 messages and then I got a one saying too many people had gone on leave and they didn't have any staff, they would get my order and make it a priority again.
No more contact for a few days so I logged in to see if my order was waiting for me to pay the second payment. Nope, still pending. Another message and 2 days later I get a message saying sorry they are still short handed, my order has been lost and they have now cancelled it.
So thats were I am with this 1 month later, no blades and waiting for a refund!
I may try again some day (depending on whether I get a full refund) and i understand there is more chance of things going wrong when ordering from far away. They just need to sort the staffing levels out and improve communication.
Shame really I was looking forward to trying the blades, esp the Gillettes and Schick blades. :icon_sad: