- Messages
- 270
A few months ago I ordered a Vie-Long 13061 horsehair brush from Juan at Gifts & Care - very helpfully Juan is able to supply custom versions of Vie-Long brushes (ordered directly from the factory). Taking advantage of this, I ordered my brush with a shorter loft and with natural (unbleached) hair. Communication with Juan was excellent thoughout.
In due course the brush arrived and it performed very well - firm backbone, but very smooth and "glossy" feeling on the skin, but after a few weeks, it started shedding quite badly. I contacted Juan about this and said I would keep with it for a few weeks to see if it settled down - sadly it didn't and continued to shed (about 20 hairs per use), and I contacted Juan again, and he naturally obtained another brush of the same specification from Vie-Long and sent it off in the mail to me. It arrived a couple of days ago, and is working very nicely.
Not a very dramatic tale, I know, but throughout Juan has been excellent to deal with, and has since come back to me with an answer from Vie-Long as to what the cause was (a defective batch of glue apparently).
I just wanted to report back on what a lovely brush the 13061 is to use (everyone should try at least one horsehair brush) and what a great guy Juan is to deal with - I always think the test of a good vendor is how well they sort things out in the event of a problem. Gifts and Care are first class.
In due course the brush arrived and it performed very well - firm backbone, but very smooth and "glossy" feeling on the skin, but after a few weeks, it started shedding quite badly. I contacted Juan about this and said I would keep with it for a few weeks to see if it settled down - sadly it didn't and continued to shed (about 20 hairs per use), and I contacted Juan again, and he naturally obtained another brush of the same specification from Vie-Long and sent it off in the mail to me. It arrived a couple of days ago, and is working very nicely.
Not a very dramatic tale, I know, but throughout Juan has been excellent to deal with, and has since come back to me with an answer from Vie-Long as to what the cause was (a defective batch of glue apparently).
I just wanted to report back on what a lovely brush the 13061 is to use (everyone should try at least one horsehair brush) and what a great guy Juan is to deal with - I always think the test of a good vendor is how well they sort things out in the event of a problem. Gifts and Care are first class.