The wiring to the pump on one of our cat water fountains broke ... it's only a few months old, so should be a warranty matter. Having had an absolute bear of a time on one previously (wear and tear, you're not doing it right, have you cleaned it regularly, you didn't buy it direct ... kind of excuses), I was primed for a fight!
Face palm ... just a "contact us" box on the website with no ability to upload receipt or photographs.
But, I get an email back simply saying "Let me have your address, I'll pop a replacement in the post". Gosh! Errr ... okay? Done. In fact, no sooner done than APC are knocking on the door (the very next day) with a parcel ... and it's the replacement pump.
Blimey! I did not expect that (either) ...
Happy cats again, drinking from moving water ... not from standing water in a bowl like the rest of the cat plebs.
The company? Catit.
https://catit.co.uk/ < blatant advert based on excellent customer service and aftersales