I got an email from Kalie at Kent Brushes
I just asked for a refund, I didn't say the new shaving soap was inferior. I'm guessing many have contacted them to express their dissatisfaction with the new formulation.
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Good morning,
We are sorry to hear of your dissatisfaction with your Kent purchase,
We contacted Mitchells on 31st May 2023 to confirm the rumours of the formula change and confirm the formula they were using for our branded soap was still including Tallowate, and they confirmed this as below:
‘The rumour is true, the base (soap noodles) used in the creation of the shaving soap will no longer contain tallow (made from Bovine and porcine bi-products), but that isn’t the wool fat element of the product, and absolutely will always contain Lanolin, the Wool Fat, which is intrinsic to the brand.
Our delivery of the new Ingredients is due into us this week, and so any further orders that you place with us from now will be the ingredients as attached which we will need to have new labels prepared for.
The quality and consistency remain at the forefront of all we do, and the change in base formulation, brought on in part by changes in the use of some common preservatives, will not detract from performance or the feel whilst maintaining a more consistent availability of supply and stability of the market.’
We currently have over 4000 units in stock, we have not recently placed and will not be placing any further orders for some time, so we were happy that our current stock, based on Mitchell’s reply, was made using Tallowate.
Kent Brushes are feeling very let down by Mitchells, and we are now sending the current batch away for testing. You are welcome to return the product for a refund, or if you would like to wait for the results before returning, I am happy for you to do so; the full results will be available to all of our customers.
Rest assured; we are doing our best to find a new supplier that will use Tallowate in the formula,
We appreciate your frustration in this matter and thank you for your understanding whilst we obtain the facts of our current batch,
Kind Regards,
Kalie
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She also posted this up at B&B
Good morning everyone,
I work here at Kent Brushes, and we are looking into this issue with our SB2 Shaving soap immediately. We contacted Mitchells on 31st May 2023 to confirm the rumours of the formula change in their own product and confirm the formula they were using for our branded soap still included Tallowate; they confirmed our soap was not yet affected as they did not have the ingredients in stock yet.
We are now sending the current batch away for testing, and I will update you with the results as soon as soon as we have them.
We appreciate your patience whilst we look into this problem,
We are disappointed that we may not have been given an honest reply when we checked this out last week,
Thank you for your understanding,
Kalie
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