I hope I'm not hijacking this thread about Boots' cream, but thought I'd mention this.
Hairsuite said:
Lornamead sent me 3 replacement tubes of Ingrams in lieu of the runny variety. Looking forward to giving it a go as intended.
Great service.
They did the same for me. I emailed them ages ago to let them know that 2 tubes from superdrug were "off" (I must confess that I thought I was reporting superdrug for bad storage conditions or something) and they replied quite soon afterwards telling me it may have been a bad batch and asking me to send it back.
I didn't bother for quite a while - I had stuff to do and wasn't really focused on £3.60 worth of dodgy soap. But I ended up sending it at the end of last week after a mate suggested they might need to see it to determine the bad batch. I honestly thought that was the end of it (despite an offer of a replacement tube).
Lo and behold! Today a package with 3 tubes arrived:
Fantastic service, made even better by the fact that it is a good British product!