Thats a great shame Matt...not a good start....Try Connought..Paul who runs it is a member on here and has fantastic delivery as does the above mentioned NKD man..I've bought several items from them both and always excellent + service
i have a Futur and have just got another for my son...my Futur is the shiny chrome one and I've never had any slipping problems with the finish...just dry your hands before shaving....one thing I would say is to either do the adjustment before you put a blade in...or hold the head in a towel if a blade is in as the adjustment is quite stiff..and if the razor slips you'll slice your thumb like a sausage....not a nice thought.....
Brilliant razor though..I use mine set almost permanently on 2.5 which is just about right for me..I wouldn't want to go to any higher setting as i've seen advocated on some other forums...I also find, if I've had a "bad "shave for whatever reason...and we all get bad shaves now and again...my razor of choice 'til things settle down is always the Futur set at 1.5 or 2...
My blade of choice for the Futur are Gillette Yellows, as I find those a nice compromise of smoothness and sharpness.....they may not be right for you...but you will find the ideal blade combination eventually..all part of the fun..