N_Architect said:Evil bay verdict against me on a dispute case raised by a buyer.
Shipped item to him 17 calendar days ago (destination: New York) via 'signed for' post (as usual).
After the first 7 days he starts complaining "where is my item".
I follow up as normal, supply him again with tracking no. but also with scan of shipping bill, explaining thoroughly that it may well be held up in customs or for security reasons.
Item was stand razor set, solid steel and heavy. I ask him repeatedly to be patient and give it more time.
As soon as 14 days go by after the item was shipped he comes back again, complaining once more.
I reply in very strong tone that he should give it more time and that I will personally trace the matter from here by contacting the Post Office directly, then get back to him.
He immediately escalates the case to a dispute, falsely claiming the info I have been providing to him was of no use and demanding a full refund.
I reply normally stating the usual reasons why he should give it at least just a bit more time, and that in addition at least 30 days are needed before I can file a claim with the Post Office here before I gladly offer him a refund.
A day later eBay gives out verdict and provide full refund to him, then asking me to set up reimbursement details in my account so that they can take the money.
I do and they may as well have taken the money back already (I have deleted those emails as I am still very angry).
I appeal the case, arguing that even though eBay may want to refund him, they should not charge me as yet since the item may arrive there this or next week.
Appeal currently pending. :twisted:
I did everything by the book, was informative to the buyer, promptly provided tracking number, and still ended up losing my item plus the $136 I had got for it.
This is a disgrace. :evil:
If it requires a signiture for receipt will that not tell you if it gets delivered the other end, and give you some leverage with e-bay.