- Messages
- 1,670
- Location
- Essex
These are truly a great retailer. Everything I've ordered has been dispatched rapidly, delivered the day after.
I ordered a bottle of Asa Blue Diamine ink, but they sent Aqua blue instead. I contacted them, and they apologised, and dispatched a bottle of Asa Blue the same day, and I received it today (the next day). I asked if they wanted me to return the aqua blue as I hadn't used it nor opened, and I was told to please keep it.
Package arrived today, with the Asa Blue, and a pretty cool keyring pop out pen, with a note saying sorry, and that they hope I like the gift.
Cracking service, and for the record, I do like the gift, it's great!
I ordered a bottle of Asa Blue Diamine ink, but they sent Aqua blue instead. I contacted them, and they apologised, and dispatched a bottle of Asa Blue the same day, and I received it today (the next day). I asked if they wanted me to return the aqua blue as I hadn't used it nor opened, and I was told to please keep it.
Package arrived today, with the Asa Blue, and a pretty cool keyring pop out pen, with a note saying sorry, and that they hope I like the gift.
Cracking service, and for the record, I do like the gift, it's great!